CHANGE and RETURN
CHANGE and RETURN
If for some reason you have to return a shipment or other item you have received, please note the following:
1. If you return the shipment by post, you will have to pay the return/exchange costs directly to the post office. The envelope or package must be written on the envelope or package: SABE OY, Vanha Littoistentie 75, 20540 Turku. The email address myynti@sabe.fi must also be recorded on the return label, as well as tel. 050-5658081.
We never accept customer returns if they are returned as so-called POSTAGE CASH ON DELIVERY.
If the phone number or email is not recorded on the postal/travel service consignment note, the package will be returned to the sender before we have time to receive information about the arrival of the shipment.
2. If you return the shipment via PostNord (RECOMMENDED and most affordable). Wait for the consignment note we send you by email. Print it on A4 paper. Attach the consignment note to the shipment and give the package to the staff. The return price is €6.50. Which will be invoiced on a separate invoice or deducted from the amount to be returned.
Now you can also return with a Postnord return code. Request a return code from us by email, each package will have its own code. At the same time, indicate whether you want the code by email or text message.
"A return code will be generated. The returnee must write the return code and their name on the package, after which they can either bring the shipment and show the barcode at the service point to print a shipping label or bring the package to the parcel machine.
Here you can also decide whether you want PostNord to send the return code to the sender."
The return freight will then be charged to you by email invoice sent by us. Long packages and large bulk packages can only be returned to Matkahuolto. In this case, also wait for the waybill sent by email from us. Print it on A4 paper. Attach the waybill to the shipment and give the package to the staff.
If you use Matkahuolto's ready-made, paid waybills, we will charge €2 for that waybill (Matkahuolto charges it).
The return code for Matkahuolto returns is 9512483 (Starting at €9.50)
No additional services may be taken for the shipment.
We will then invoice you for the return and the sending of a new package via e-mail or in connection with the product refund.
3. The product to be returned must be in its sales packaging and in saleable condition. No markings of any kind may be made on the product packaging and the Posti/MH parcel card may not be glued directly to the product packaging. If the product has been used, it is no longer a so-called normal mail order return. In this case, consult with the seller on 044-7654403 about the best way to proceed and whether the product can be returned. For example, if the consumer takes the goods into use (washes the product or/and uses the product in places where pet hair sticks to the product), he does not lose the right to cancel, but is responsible for the decrease in the value of the goods.
Remember to keep the return receipt that you receive from the shipping provider!
4. The return period for online shopping orders according to the Consumer Protection Act is 14 days. Returned products must be in the sales packaging and unused. When returning products, attach a label to the package stating the reason for the return. Put your name, address, and phone number on the same label. In case of returns, the refund will be made to the payment method used in the order.
If you have returned the product under our return agreement and the return is not due to a product defect. Choosing the wrong size is not a product defect. We will deduct the cost of returning and shipping the product from our refund.
There is no right of return for customized products because the returned product cannot be resold (Consumer Protection Act 6:16 § 3 and 4). Customized products include, for example, embroidery on boudoir dresses and prints on outdoor clothing.
Damaged shipment:
If you notice that your shipment is damaged, immediately notify Posti or Matkahuolto and us at the above address or by email.
Write the address:
Sabe Oy
Vanha Littoistentie 75
20540 Turku.
tel. 050-5658081
myynti@sabe.fi
